FAQ

The Durand Memorial Branch is open:

Monday-Thursday: 9:30am-8:00pm

Friday: 9:30am-6:00pm

Saturday: 9:30am-3:00pm

The library in Owosso is open:

Monday-Thursday: 9 am-7 pm

Friday & Saturday: 9 am-5 pm

Both branches are closed on Sundays.

The library does not provide notary services and fax services are only available at the Durand Memorial Branch (both incoming and outgoing) at a cost $1 per page.

If you wish to have an incoming fax sent to the Durand Memorial Branch please call ahead of time and provide your name, phone number, and number of expected pages in the fax. This will allow the library to contact you as soon as the fax is ready to be picked up.

Residents or taxpayers in the Cities of Durand and Owosso, Bennington Township, Owosso Township, and Rush Township are eligible for a library card.  Non-resident cards are available for $82 per year.  Non-residents cards do not provide access to Libby for e-books or digital audiobooks.

To apply for a card, visit one of the branches and fill out a short application form.  Proof of residency (Michigan driver's license or ID card with the correct address) will also be required.  Those living outside the legal service area but paying taxes to one of the governmental units should also bring in a recent tax bill or lease agreement.

Lost cards may be replaced in person at either branch.  There is a cost of $3. Proof of identity and residency will also be required.

Click on the My Account Button at the top right of the home page.  This will take you to the library's catalog with login boxes on the top right corner.  You will need to know your library card number and PIN, which is usually your phone number including the area code.

In most cases, your PIN number is the phone number (including the area code) attached to your account.

You may change your PIN to a more secure password by logging into your account and setting a password of your choice.  

If you forget your password or change your phone number, please contact one of the branches for additional help.

Yes, you may use the same card in either Owosso or Durand.

We're sorry, but this is not an option at the present time from our vendor.  We also use the renewal process to verify addresses, phone numbers, etc.  Please visit one of the branches to renew your card.

Yes, both branches have computers for public use.  You may access the Internet, or use Microsoft Word, PowerPoint, Excel, or Publisher.

The computers do not have CD-ROM or DVD drives.

There is no charge for computer access, but there is a charge for printing--10 cents per page (side) for black & white and 20 cents per page (side) for color

The Owosso branch does not have flash drives available to the public and requests that you please bring your own if you wish to save files. Flash drives are available for purchase at the Durand Memorial Branch for the cost of $5. These flash drives have 4GB of storage and have a USB 2.0 connection.

Both branches have a photocopier available.  Black & white pages are 10 cents per page and color pages are 20 cents per page.  You may also make double sided copies, but you will be charged per side.

No, you do not need a library card to access the computers or use any materials in the building.  You do need a library card to check out materials, including e-books or digital audiobooks via Libby and Hoopla.

Yes.  Both branches have book returns on the outside of their buildings.  In Durand, it is located near the main entrance.  In Owosso, there is a silver, stand-alone book return in the rear of the building.

There are several ways to renew items owned by library.  

• Wait until the item(s) are due and they will renew automatically provided there are no reserves on the item and you have not exceeded the renewal limit (9 weeks for most materials and 2 weeks for films).  If you have your account set to receive e-mail or text messages, you will receive a confirmation message when the renewal takes place.
• Visit or call one of the branches.
• Log into your account; click on the Items Out/Renewal tab; click on the renew button to the far right of the item(s) you wish to renew.

Please note that you will need to directly contact one of the branches to renew any items borrowed through MeLCat (interlibrary loan).  A/V items belonging to other libraries may not be renewed.

Yes, there are two ways to reserve items owned by the library.

1. Search the catalog for the title you want.  Click on the title you want to bring up in detail.  (You must also log into your account at the top of the page).  Click on the Reserve This Item button next to the cover art and follow the on screen prompts.  The library will notify you when the item you requested is available for pick up.
2. Reserve Express allows you to automatically reserve items by popular authors.  You may choose specific formats or series, too.  This is accessed by logging into your account, clicking on the My Account button, clicking on the Reserves/Request tab, and then clicking on the link under Have Some Favorite Authors?  This will bring up the list of authors. You simply click on the authors, formats, or series you want.  These reserves are randomized by computer and are filled before individual reserves for the same materials.

Many items which have been ordered, but have not yet arrived may be reserved through the library's catalog.  Please check here first.

You may request items the library does not own through  MeLCat (interlibrary loan) if they are available at other Michigan libraries.  We notify you when they are received, usually in less than 2 weeks, but we cannot guarantee a specific time.  MeLCat does not allow you to reserve items other libraries own, but are not immediately available.

You may also request that the library purchase a specific item.  This done by logging into your account from the top of the catalog page and clicking on the Reserve/Request tab.  Fill out the provided form completely.  The appropriate librarian will decide whether or not to purchase the item based upon our selection criteria (availability, cost, potential use, and professional reviews) or to interlibrary loan it.  You will be notified if we are unable to obtain it or when the item arrives.  Please be patient, as it can take a considerable amount of time to order some items and receive them from the publisher.

The library contracts with Libby to give our patrons access to e-books and digital audiobooks. SDL cardholders can also download Hoopla and take advantage of their downloadable content, including books, audiobooks, music, movies and more. Details can be found on our Download & Stream page.

Some restrictions apply and certain cardholders might not have full access to the library’s downloadable catalog. Contact your local branch if you have any difficulty using the above services and we will be happy to help.

Most of the library's funding is obtained through a voted millage, currently at 1.25 mills minus the Headley rollback.  This is charged as part of your property taxes.  (Non-residents pay a fee since they do not pay the millage.)

Additional funding comes from penal fines and state aid funding on a per capita basis, grants, and fees charged by the library for printing, lost cards, etc.  This can become more involved than we can answer here, so please contact us is you have specific questions.

Both branches accept donations of items in good condition.  We do not accept encyclopedias, magazines, textbooks, or Readers Digest condensed books. In addition, the Durand Memorial Branch does not accept  VHS tapes or cassette tapes.

Please do not bring large donations.  We do not have storage space for what cannot be used immediately.

The library does reserve the right to dispose of unneeded items as it deems appropriate, including placing them in the Friends book sales or recycling.

If you need a letter for tax purposes, please see a staff member when bringing in your donation.  (You will be asked to count the items you are donating).  Please be aware that staff are not qualified to supply appraisals.